Snoo Services Sydney Protects Your Privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services and website.  
By using our services, you agree to the collection, use, and disclosure of your information under this policy. A copy of this policy is available on our website or can be requested by contacting our Customer Service team.

How We Collect Your Information and What We Gather?

The types of personal information we collect depend on your interaction with us. Personal information refers to details about an identifiable individual, and you can interact with us anonymously or under a pseudonym. However, doing so may limit our ability to provide you with certain services or products.

Personal Information We Collect:

• Contact name and details (email, phone number)
• Payment and transaction information (bank details, credit card information)
• Delivery or collection details
• Details of products, services, or interactions you’ve had with us
• Communication records (emails, calls, messages)
  
  

How We Collect Information:

• Through our website, including forms, purchases, and accounts
• Via social media interactions
• When you place an order, provide feedback, or participate in surveys or promotions
• Through customer service communications and inquiries

We may also monitor and record communications for security and training purposes.

1.1 Collection of Information from Third Parties

In some cases, we may collect personal information from third parties, such as public sources, service providers, or others authorized to act on our behalf. We may use this information to update or correct your details.

1.2 Use of Cookies

We use cookies on our website to enhance user experience and gather data. Cookies are small text files placed on your device to help remember preferences and track site usage. This information is used for statistical purposes and to improve website functionality. You can manage your cookie preferences through your browser settings.

2. Why We Collect Personal Information

We collect and use personal information to provide and improve our services, including:

• Processing transactions, payments, and orders
• Enhancing customer service and experience
• Administering loyalty programs, promotions, or events
• Conducting marketing and communication campaigns, including direct marketing and social media advertising
• Performing research, analysis, and customer feedback activities
• Preventing fraud and ensuring security
• Responding to inquiries, feedback, or complaints
• Complying with legal requirements

We may also use de-identified data for research, marketing, and service improvement purposes.

3. Protecting Your Personal Information

We take the security of your personal information seriously and implement a range of measures to protect it from unauthorized access, misuse, or loss. Personal information may be stored electronically or in hard copy, either on our premises or with trusted service providers who comply with our security protocols.
While we do our best to protect your personal information, no method of data transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account details, including your password. If you suspect any unauthorized access to your information, please notify us immediately.

4. Access and Correction

4.1 Accessing Your Information

If you wish to access the personal information we hold about you, please contact our Privacy Officer. We will provide access to your information where permitted by law and may charge a fee to cover the costs of retrieval.

4.2 Correcting Your Information

You have the right to request corrections to your personal information if it is inaccurate, incomplete, or outdated. If we make corrections, we will notify any third parties with whom we’ve shared the information, where appropriate. You are encouraged to ensure your information is accurate and up-to-date.

5. Complaints or Questions

If you have any concerns or complaints regarding our handling of your personal information, you can contact our Privacy Officer. We aim to resolve complaints in a fair and timely manner, generally within 30 days. If additional time is required, we will keep you informed of the progress.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on our website, so we encourage you to review this policy periodically. The latest version will always be available online or by contacting our Customer Service team.

7. General

This Privacy Policy is governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of Australian courts.
For more information about privacy, you can visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

Contact Us

For any inquiries related to this policy, please contact us at:
Email: Snooservices@outlook.com
We value your privacy and are committed to protecting your personal information under this policy.

Snoo Services Sydney is a business of Smart Bassinet Services Pty Ltd. ACN 669901991.
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